JBM Return Policy
Pandemic Adjustments to Our Return Policy
To Our Wonderful Customers…
PLEASE NOTE: Due to Covid 19 health concerns, Jewels, Bags & More has revised our Return Policy. To ensure our customers receive virus-free products, at this time, we can only accept returns that are damaged or defective. Thank you in advance for understanding the compelling reason for revising our Policy.Should you have a damaged or defective item, please follow return directions below…
Revised Return ProcedureDuring the pandemic, Jewels, Bags & More offers a 10-day Return Policy on damaged or defective items only. Customers have 10 days from the day purchases are received to make a return. To be eligible for a return, merchandise must be in new, unused condition, in original packaging and include your receipt or proof-of-purchase.
Return ExceptionsNon-returnable merchandise includes:
- Worn, used or altered items that are not in their original new condition
- Items returned more than 10 days after delivery
RefundsAfter your return is received, we will send an email confirming receipt of your package. You can expect a refund in the form of a credit applied to your original method of payment within 5 business days.
Provided your item is unworn, in brand new condition and is still within your 10-day exchange period, in lieu of a refund, you may also exchange your qualifying return for a different item.
Shipping Your Return -- Using an RMA#
To better serve you, we use an RMA (Returned Merchandise Authorization) system to track returned packages.
- To request an RMA#:
- Email email@example.com OR
- Call 724-869-5665
- Write your RMA# on:
- the outside of your package and
- on your receipt or proof-of-purchase
- Send your return in its original packaging, with your receipt or proof-of-purchase to the address provided with your RMA number.